Zahya
Support
Need help with a booking or your account? We’re here for you.
Contact us
Email us and we’ll help you out. Please include the email on your account, and, if it’s about a booking, the professional’s name and the appointment date, so we can help faster.
We usually reply within 24–48 hours, Sunday to Thursday.
Frequently asked questions
How do bookings work?
Browse professionals, pick a service, choose your date and occasion, and send a request. The professional reviews it and confirms your appointment. You’ll get a notification once she does. A deposit amount is recorded when she confirms; it is shown as a label in the app, and Zahya does not take payment in the app.
How do I cancel a booking?
Open the booking from “My bookings” and choose Cancel. You can cancel while a request is still pending, or after it has been confirmed. If you run into any trouble, email us and we’ll help.
How do travel fees work?
For at-home visits, the app estimates a travel fee from the distance between the professional and your location, and shows it to you before you confirm. In-studio appointments have no travel fee. Travel fees are informational amounts only. No payment is taken in the app.
For professionals: quick answers
How do I sign in again?
Go to zahya.app, choose Sign in, and use your email with the password you created when you activated your profile. If you forgot your password, email us and we will help you reset it.
Where is my profile link, and how do I share it?
After signing in, open zahya.app/onboarding. Once your profile is published you will see your link there with a one-tap copy button. You can paste it in your Instagram bio, stories, or WhatsApp.
How do I add or remove photos later?
Sign in and open your studio from the top of the page. In the photos section you can add new work or remove a photo at any time. Photos look best in portrait, like your Instagram posts.
How do I change my working hours, or pause bookings?
In your studio, the availability section lets you edit your weekly hours and add time off for days you are unavailable. Clients only see times inside your hours.
How do I update a service or its price?
In your studio, open your services list. You can edit the name, duration, and price of any service, add a new one, or unpublish one you no longer offer.
Client photos: permission first
Before posting any photo that shows a client, ask for her clear permission first. This includes faces, before and after photos, and any detail that could identify her home. Never post photos of minors. When in doubt, choose photos that show only your work, with no identifying features.